Refund policy

Return and Refund Policy

All items from Off By One are made to order — nothing is pre-made or held in stock — so we're unable to accept returns or exchanges for buyer's remorse, wrong size, or wrong color. We recommend checking our size guide carefully before ordering.

Damaged, Defective, or Misprinted Items
If your order arrives damaged, defective, or with a printing error, we've got you covered. Contact us within 30 days of the delivery date (or the estimated delivery date, if your order never arrived) at hello@offbyoneshirts.com, and include a clear photo of the issue. We'll arrange a free reshipment or a full refund — no need to send the item back to us.

Order Cancellations
Because production begins shortly after an order is placed, we can only cancel or modify an order in the brief window before it enters production. Contact us as soon as possible after ordering if you need to make a change — once production has started, we're unable to cancel or adjust it.

Lost Packages
If tracking shows your package as delivered but you haven't received it, or if it appears lost in transit, let us know within 30 days of the estimated delivery date so we can investigate and arrange a resolution.

International Orders
Customers outside the shipping origin country (e.g., orders to Japan) may be responsible for customs duties or import taxes charged by their local government upon delivery. These charges aren't included in the item price and aren't something we can refund or waive.

How to Reach Us
Email us at hello@offbyoneshirts.com with your order number and a description of the issue, and we'll respond as quickly as we can.